Who is the Responsible Authority for granting permissions for landing and over flying to/over Sri Lankan airspace?

Director General of Civil Aviation,
Civil Aviation Authority of Sri Lanka,
No.152/1, Minuwangoda Road, Katunayake
Sri Lanka

The preferred channels of communication for non-scheduled landing approvals & overflying approvals are AMHS/AFTN, fax, or e-mail.
Application GEN 1.2-1-11 (Click here to visit applications)

During Office Hours (0300-1045UTC - Monday to Friday except Public holidays)

AMHS/AFTN address: VCCCYAYX
e-mail : scaiais [at] caa.lk, caiais1 [at] caa.lk, caiais [at] caa.lk
TP: +94 11 2358851, +94 11 2358856, +94 11 2358857
Fax: +94 11 2253627

After Office Hours, Saturdays/Sundays and Public Holidays:

e-mail address: flightpermission [at] caa.lk
TP : +94 77 6669416 , +94 77 6669788

What Information is needed when requesting for landing and or over flying permission?

Application to be forwarded as per application format specified in Sri Lanka Aeronautical Information Publication (AIP) page GEN 1.2-5

What is the criteria adopted for the calculation of landing charges for aircraft?

It is calculated at the rate of 4 US$ for every one thousand kilograms (1000kg) or part thereof. Weight of the aircraft is calculated on the Maximum Take-off Weight indicated in the Certificate of Airworthiness.

What is the criteria adopted for the calculation of Parking charges for aircraft?

Parking charge will be 10% of the landing charge.

Who collects the landing and parking charges?

Airport Manager
Airport and Aviation Services (S.L.) Ltd.
Bandaranaike international Airport Colombo
Katunayake,
Tel: +94 11 2252020
Fax: +94 11 2252020

Airport Manager
Airport and Aviation Services (S.L.) Ltd.
Mattala Rajapaksha international Airport
Hambantota
Tel: +94 47 203 1100
Fax: +94 47 203 1133

How to obtain aviation fuel and what are the charges?

For details contact Ceylon Petroleum Corporation (CPC).

CPC - Bandaranaike international Airport Colombo
Tel: +94 11 2253376
Fax: +94 11 2252331
E-mail: cpcsec [at] ceypetco.ccom.lk
CPC- Mattala Rajapaksha international Airport
Tel: +94 47 203 1945
Fax: +94 47 203 1949

How to obtain aircraft ground handling services?

Provision of ground handling facilities and services for all aircraft operating to International Airports in Sri Lanka are provided by Ground Handling Department of SriLankan Airlines Ltd.
Tel: + 94 11 97332357
Fax: +94 11 97335222
SITA: CMBKMUL

What are the en-route Air Navigation charges?

It is a flat charge based on the aircraft MTOW as detailed below
Aircraft weight, 5000kg - 90000kg = 100.00 us dollars
Aircraft weight, 90000kg - 175000kg = 150.00 us dollars
Aircraft weight, 175000kg - 26000kg = 200.00 us dollars
Aircraft weight in excess 260000kg = 250.00 us dollars
Details are available in the GEN 4.2-1 Section of the Sri Lankan AIP.

http://www.airport.lk/aasl/AIS/AMDT%20WEB/AIP%20FROM%2011%20OCT%202018/PDF/G32.pdf

AIP can be purchased at 40 US$ or the equivalent in Sri Lankan rupees at applicable exchange rate from the ,

AIS Flight Briefing Center
Bandaranaike International Airport,
Katunayake,
Sri Lanka.
E-mail: ais [at] airport.lk
Tel: +94 11 2259916
Charges for amendments, 35 US$ per year
AICs are issued to subscribers free of charge

How to purchase copies of Implementing Standards (ISs) issued by CAASL?

Free downloadable at here or hard copies through CAASL Technical Library for a nominal fee.

How to send a complaint Click to collapse

You may mail or send a fax to the Authority at:

The Director General /CEO,
Civil Aviation Authority of Sri Lanka,
No. 152/1, Minuwangoda Road
Katunayake.
Fax: +94 112 257 1 54
Email: sldgca [at] caa.lk

Is there anything I should do before I submit a complaint

You should collect all your facts, receipts, names and phone numbers of people to whom you spoke and, most importantly, a copy of your ticket. Having this information at hand will assist in the expeditious review of your complaint. Approaching the carrier with your concerns is often a good idea as many problems can be handled quite quickly that way. In the end if you feel that you have a justifiable complaint, or if you are not satisfied with how the airline has resolved your complaint, you may bring it to the attention of the Authority.

Do I need to complain to the carrier first?

In many instances, issues or problems may be dealt with quite quickly and simply by bringing the situation to the attention of the carrier first. Some issues such as quality of service provided by an airline should first be brought to the carrier's attention before the Authority will be able to address your complaint.

What if I don't have all the information?

While it would be helpful to have as much information as possible concerning your air travel arrangements or any other pertinent information, it does not prevent you from filing your complaint. However, you may encounter delays while staff researches the information that is needed to deal with the complaint. In some cases, it may be impossible to make a determination without sufficient relevant information.

What needs to be included in my complaint?

The more details you can provide in your complaint, the more easily the matter can be resolved. Please see the complaint forms for details on the type of information, which you should provide for different types of complaints.

If you do not have all the information that the form requires at the time of filing, but it may take extra time to find that information and process your complaint.

Is there a time limit to file a complaint?

No, but in practical terms it is better to bring the matter to the carrier's or Authority’s attention as early as possible. The older a complaint, the more difficult it may be to obtain necessary documents, records, or information.{slide=Are there any fees/costs to process my complaint?}There is no charge to file a complaint with the Authority

Once I file my complaint, what happens?

When the Authority receives a complaint, a few things must be verified before the complaint can be processed.

First, the complaint is examined to determine if it falls within the jurisdiction of any other
government department or agency. If so, then it will be referred to the appropriate organization, and at the same time you will be notified where it has been sent.

Then, it must be verified that you have first raised the issue with the air carrier. If you have not, then your complaint will be forwarded to the airline on your behalf to give the carrier the opportunity to resolve it.

If you are still not satisfied with the way in which the airline handled your complaint, then the Authority can will get involved. The nature of the complaint and the outcome that you seek will be determining factors in how the Authority deals with your complaint.

Your complaint will be reviewed to ensure that it is clear and complete. It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint.

Once the Authority has received all your relevant information, it will be forwarded to the carrier to give the airline a chance to respond. Should the air carrier raise any new issue or information, then you may be asked to respond. The Authority will try, whenever possible, to arrive at a solution acceptable to both parties.

Even if your particular complaint cannot be resolved, it will prove useful in assisting the Authority to analyze issues for the airline industry.

If you are curious about the status of your complaint at any time, you may call the Authority staff assigned to your case, using your case reference number, to get an update.

How long does it take?

The Authority procedures for a regulatory complaint require a resolution within 60 days unless an extension is agreed to by all parties. The length of the complaint process will depend heavily on the complexity of the complaint, on the quality and accuracy of information that is provided, and the type of outcome you seek.

It is possible to expedite matters if you collect all the facts, receipts, names and numbers of people who were involved and, most importantly, a copy of the ticket. Having this information at hand will greatly assist in the review and resolution of your complaint.

What is Registration of Aircraft in Sri Lanka?

In according to ICAO Chicago Convention, Sri Lanka being signatory, every aircraft whether imported or brought on dry lease, required to apply to CAA for Sri Lankan registration.

What is international mark given by ICAO for taking aircraft on Sri Lankan registration?

First two letters should always be “4R”.

What is the Sri Lankan regulation for Aircraft Registration?

Implementing Standards (IS), Aircraft Nationality & Registration Marks, SLCAIS 086.

Where does the Registration requirements spell out?

Refer item 3 Requirements for Registration and item 4 Registration Procedure in SLCAIS 086.

Can specific number of alphabets be obtained for Sri Lankan Registration?

Yes, The specific set of three alphabets can be awarded upon request of operator and payment of special fees in this regard. For further information, you may refer item 9 Nationality, Common and Registration Marks to be Used in SLCAIS 086.

Whether Registration application should come on prescribed format?

Yes, Form CAASL/AW/A/03 Application For Registration Of Aircraft should be used.

What documents are required for verification before giving registration?

Refer item 3 Requirements for Registration and item 4 Registration Procedure in SLCAIS 086.

What is Deregistration of aircraft?

The DGCA may cancel a Certificate of Registration in following conditions:

1. When the conditions of issue of registration has changed
   Or
2. On a request made by the owner or in the case of a leased aircraft a request made by the operator
   Or
3. When any one or more of the following conditions take place

• Aircraft is destroyed
• Permanently withdrawn from use
• The Certificate of Registration has been obtained by misrepresentation or production of fraudulent documents.
• Is missing and search for the aircraft is terminated
• On the demise of the owner/operator.
• Is missing for 60 days or more.

Is it necessary to get Certificate of Airworthiness of Aircraft?

Yes. All aircrafts are required to have Certificate of Airworthiness before start of operation

What are the requirements for issue of Certificate of Airworthiness?

Following documents have to be submitted:

• Letter of request from owner/ operator
• Duly completed application
• Receipt of application fee
• Type certificate of a/c
• Maintenance history of a/c
• List of major modification
• Weight & balance report
• Test flight report
• Copy of radio license
• Copy of insurance certificate
• Other documents for Registration of a/c

Who validate the certificate of Airworthiness?

A qualified Airworthiness Inspector of CAASL validates the Certificate of Airworthiness.

Who do I contact with regard to Airworthiness matters?

Director Aircraft Registration & Airworthiness

What is the application procedure for CAMO Approval?

Click here to download Application Procedure For CAMO Applicants

What is the application procedure for AMO Approval?

Click here to download Application Procedure For AMO Applicants

What is the application procedure for MTO Approval?

Click here to download Application Procedure For AMTO Applicants

What is an Air Transport Providers (Passenger) License?

• This is a legal Certificate the Authority issues in terms of the Air Navigation (special Provisions) Act No.55 of 1992 and regulations made thereunder by the Director General of Civil Aviation to a prospective applicant who meets the necessary criteria for carrying on the business of air transportation in Sri Lanka.

Who should obtain the license?

• Any person, Partnerships or Companies who/which intend to carry on the business of air transportation must should this license to carry on the duties of an Air Transport service provider.

Are there categories of the license?

• Basically there are two categories of licenses viz. Group A and Group B depending on the Stated Capital/Share Capital /Capital Contribution of the Institution.

Who can obtain a Group "A" Licence?

• A Company registered under the Companies Act No.07 of 2007, having a Stated Capital of Rs. 500,000 or Higher
• A Partnership registered under the Business Names Ordinance (Chapter 149), having a capital contribution of Rs.500,000 or higher.
• A Sole proprietor, registered under the Business Names Ordinance having a Capital Contribution of Rs. 500,000 or higher.
• An Airline that holds a valid Foreign Air Operator Certificate (FAOC).

Who can obtain a Group "B" Licence?

• A Company registered under the Companies Act No. 07 of 2007,having a stated capital of not less than Rs.250, 000/-
• A Partnerships registered under the Business Names Ordinance (Chapter 149) having a capital Contribution of not less than Rs.250, 000/-
• A Sole proprietor registered under the Business Names Ordinance having a capital contribution of not less than Rs.250, 000/-

What are the Documents required to be submitted?

There are few documents that have to be submitted with the Application form as per the Air Transport Provides (Passenger) Licensing regulations No. 01 of 1993.They are as follows.

• An appointment letter from an Airline or Group 'A' Licence holder that the Applicant has been appointed as an agent.
• Qualifications of the staff. There must be at least two IATA/ UFTA qualified members in the staff.
• Agency should have enough office space to carry on the business.
• Documents to prove that the agency has enough capital to continue the business.
• Certification letter that the agency agreed to inform all the changes within the Organization in future to DGCA.
• Business registration certificate.
• Financial statements.
• Certification letter that the agency has agreed to give bank guarantee in future if required.